A little help.
Then back to music.

Turn up your device’s media volume and check whether sound is going to Bluetooth headphones or another connected device. Tap the sound card to replay it.

If it still does not play, close and reopen the exercise, then restart Tuno. If the problem continues, email us with your device model, OS version and the lesson or game where it happens.

Open the Play tab and choose Practice, then select a skill. You can start a new round or resume a saved one.

For instrument sounds, open Stats → Settings → Sound & notes → Practice sound. Your choice applies to lessons and practice across all five skills.

Your progress, Beats, streaks and preferences are saved on your device. This version does not have a Tuno login or account-based cloud progress sync.

Deleting Tuno or clearing its app data can remove that progress. Device backups depend on your operating system. Restoring a subscription restores eligible Pro access, not your learning history.

Check your reminder time in Tuno Settings and allow notifications in your device settings. Focus, Do Not Disturb and battery-saving settings can affect delivery.

Trial check-in reminders also depend on notification permission and delivery. Check your subscription’s renewal date in your Apple or Google account rather than relying only on a reminder.

The current version checks for an internet connection when the app starts. Connect to the internet and tap Retry if the connection message appears.

Purchases, restoring access and loading current plans also need a connection. Some bundled or previously downloaded learning content can work offline after startup.

1. Check that the purchase completed and is not pending approval.
2. Make sure your device uses the same store account you purchased with.
3. Connect to the internet. In Tuno, open Stats → Settings → Tuno Pro → Restore purchases.

Restore purchases is also available on Tuno’s paywall. It does not start a new subscription. If access is still missing, contact us with your platform, purchase date and a relevant order reference. Please leave out full payment details.

iPhone or iPad

Open device Settings → your name → Subscriptions → Tuno or Ear Pitch Training → Cancel Subscription (or Cancel Free Trial), then follow Apple’s confirmation steps.

Android

Open Google Play → your profile → Payments & subscriptions → Subscriptions → Tuno → Cancel subscription, then follow the confirmation steps.

Deleting the app does not cancel billing. Cancellation normally stops the next renewal; paid access usually continues through the paid period. Trial access and any region-specific exceptions follow your store’s terms. Apple advises canceling a free or discounted trial at least 24 hours before it ends.

Apple cancellation guide · Google Play cancellation guide

For an Apple purchase, use Apple’s refund request page. For a Google Play purchase, follow Google Play’s refund guidance or contact us for help with your order.

Eligibility depends on the store, purchase and applicable consumer law. A refund request is separate from canceling future renewals.

You can restore eligible access on another device using the same store account. Apple and Google purchases are managed separately. Tuno currently has no shared sign-in to transfer a subscription between iOS and Android.

Trials and introductory offers depend on your store account’s eligibility, available products and region. A previous introductory offer may make another one unavailable. The price and terms shown by your store before confirmation apply to your purchase.